Baltimore City
Health Department

Transportation Assistance for Maryland Medical Assistance Recipients

Overview

Transportation

The Office of Field Health Services at the Health Department provides help with transportation so that Maryland Medical Assistance recipients who live in Baltimore can receive needed health services.

Who is eligible for this service?

  • Baltimore City residents who have an active red and white Maryland Medical Assistance card.
  • You are eligible if you are enrolled in an MCO such as Amerigroup, Diamond Plan, Jai Medical Systems, Maryland Physicians Care, Priority Partners, or United Health Care – as long as you have a red and white card.
  • The appointment must be for a “covered medical service” under the Maryland Medical Assistance program.
  • You must have NO OTHER WAY to get to your appointment.

How do citizens enroll in this service?

  • Call (410) 396-6422 to enroll.
  • Have your Medical Assistance card handy.
  • You will complete a brief survey by telephone. You may start receiving temporary transportation immediately if you qualify after this preliminary survey.
  • We will mail a form to you to have your doctor fill out and sign. Once your doctor completes the form and mails it to us, you will be eligible for transportation services for one year.

How do citizens schedule transportation?

  • Call (410) 396-6422 to schedule transportation.
  • The Office of Field Health Services is open
    • Monday thru Friday between 7:30 a.m. and 10:45 p.m.,
    • and Saturday between 6:00 a.m. and 8:45 p.m.
  • You may schedule transportation up to 10 days in advance of your appointment, but you MUST schedule your transportation NO LATER THAN 3:00 pm on the day before your appointment.
  • Call before 3:00 pm on Friday if you have an appointment on Monday.
  • Scheduling lines are very busy during the day. We strongly advise you to call several days in advance and DO NOT wait until the day before your appointment to call. If you call in the evening, or on a Saturday, your wait time “on hold” will be much shorter.

What information will you need to have ready when you call?

  • Your full name and Medical Assistance recipient number.
  • The date and time of your appointment.
  • The medical reason you are visiting your doctor.
  • Your address (where we will pick you up).
  • The full address of your doctor’s office.
  • The name of the building or medical facility where you are going.
  • The name & telephone number of the doctor you are going to see.
  • How long your visit or procedure is expected to take.

 

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